Privacy Policy

1. Introduction

Traibe AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge management platform and services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Content and documents you upload to our platform
• Communications and feedback you send to us
• Form submissions including demo requests

2.2 Information Collected Automatically

• Usage data and analytics
• Device information and browser type
• Cookies and tracking technologies
• Log data including IP addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to enhance user experience
• Train and improve our AI models (with appropriate safeguards)
• Detect, prevent, and address fraud and security issues

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and SOC 2 compliance. Your data is stored securely and we maintain strict access controls to protect your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. You may request deletion of your data at any time by contacting us at [email protected]. We will process deletion requests within 30 days.

6. Sharing Information

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Business partners with your consent
• Legal authorities when required by law
• In connection with a business transfer or acquisition

7. AI and Machine Learning

Our platform uses AI to process and analyze the content you provide. We employ strict data handling protocols to ensure your proprietary information is protected and not used to train models accessible by other customers.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent

9. Cookies

We use cookies and similar tracking technologies to operate our Services. You can control cookie preferences through your browser settings. Disabling cookies may affect functionality.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]